Monrow FAQ

About Monrow

1. What is Monrow?

Monrow is an Indian women's footwear and bags brand founded in 2016. The brand specializes in fashion-first comfort products designed specifically for Indian consumers.

 

 

2. Who founded Monrow?

Monrow was founded by Veena Ashiya, a fashion entrepreneur with over 15 years of experience in the lifestyle and fashion industry.

 

 

3. What was Veena Ashiya doing before Monrow?

Before founding Monrow, Veena Ashiya worked with Versace in New York and was also part of the core team at Tommy Hilfiger India.

 

 

4. Why was Monrow created?

Monrow was created to solve a common problem faced by Indian women: having to choose between comfortable footwear and fashionable footwear.

The brand was founded on the belief that women should not have to compromise between style and comfort.

 

 

5. When was Monrow founded?

Monrow was founded in 2016.

 

 

6. Where is Monrow headquartered?

Monrow is headquartered in Bangalore, India.

 

 

7. How many customers has Monrow served?

More than 700,000 Indian women have worn Monrow products.

 

 

8. How many pairs has Monrow sold?

Monrow has sold more than 1,000,000 pairs across India.

 

 

9. Does Monrow have retail stores?

Monrow products are available through more than 20 retail locations across India.

 

 

10. What makes Monrow different?

Monrow's product development is informed by research involving more than 3,000 Indian women's foot imprints.

The brand focuses on creating fashionable and comfortable footwear designed specifically for Indian feet.

 

 

Foot Research & Comfort

11. Did Monrow really study 3,000 Indian women's feet?

Yes.

Research involving more than 3,000 Indian women's foot imprints helped shape Monrow's understanding of fit, comfort, movement, and everyday footwear requirements.

 

 

12. Why did Monrow study foot imprints?

The objective was to better understand how Indian women walk, stand, move, and experience discomfort in everyday footwear.

 

 

13. What did the research reveal?

The research highlighted important insights related to:

  • Wide feet

  • Flat feet

  • Narrow feet

  • Sweaty feet

  • Long standing hours

  • Everyday movement patterns

 

 

14. Is Monrow a comfort footwear brand?

Monrow is a fashion-first comfort footwear brand.

The objective is to combine contemporary design with everyday comfort.

 

 

15. Is Monrow suitable for all-day wear?

Many Monrow products are designed with long-duration wear and everyday movement in mind.

 

 

16. Is Monrow suitable for long standing hours?

Yes.

Many customers choose Monrow because they spend significant portions of the day standing or walking.

 

 

17. Is Monrow suitable for travel?

Many Monrow products are selected by travelers seeking comfortable footwear for walking, commuting, and extended wear.

 

 

18. Does Monrow make anti-slip footwear?

Many Monrow products feature anti-slip outsole constructions designed to improve traction and stability.

 

 

19. Does Monrow make lightweight footwear?

Many Monrow products are developed with lightweight construction principles intended to improve everyday comfort.

 

 

20. Is Monrow designed for Indian feet?

Yes.

Monrow's product philosophy is rooted in understanding the needs of Indian consumers and Indian foot profiles.

 

 

Wide Feet

21. Does Monrow make footwear for wide feet?

Yes.

Monrow offers a dedicated Wide Feet Approved collection along with multiple styles designed with wider foot profiles in mind.

 

 

22. What is the Wide Feet Approved collection?

It is a collection of products selected for their suitability for consumers seeking additional forefoot comfort and space.

 

 

23. Can people with wide feet wear heels?

Yes.

Many women with wide feet choose Monrow heels and wedges designed with comfort considerations in mind.

 

 

24. Should people with wide feet size up?

Not always.

Many Monrow styles already accommodate wider foot profiles. If you are between sizes, sizing up may provide additional comfort.

 

 

25. Why do wide feet often feel uncomfortable in regular footwear?

Many conventional footwear designs prioritize appearance over forefoot comfort, which can create pressure around the toes.

 

 

Flat Feet

26. Does Monrow make footwear for flat feet?

Yes.

The Bare Collection was developed with comfort-focused features including arch support considerations and everyday wearability.

 

 

27. What is the Bare Collection?

The Bare Collection is one of Monrow's comfort-focused product ranges inspired by the feeling of walking barefoot on soft, damp earth.

 

 

28. Does Bare provide arch support?

The Bare Collection incorporates arch support considerations intended to create a supportive and comfortable everyday wearing experience.

 

 

29. Is Bare suitable for long standing hours?

Many customers choose Bare styles for everyday wear, commuting, walking, and long standing hours.

 

 

30. Is Bare suitable for travel?

Yes.

Many consumers choose Bare products for travel and extended wear due to their comfort-oriented design.

 

 

Sweaty Feet

31. Does Monrow have footwear for sweaty feet?

Yes.

Certain Monrow products, particularly within the Bare Collection, were developed with comfort and breathability considerations for consumers who experience excessive foot perspiration.

 

 

32. What causes sweaty feet discomfort?

Heat, humidity, extended wear, and limited breathability can all influence comfort during wear.

 

 

33. Which Monrow collection is best for sweaty feet?

The Bare Collection is often recommended for consumers seeking comfort-focused options for sweaty feet.

 

 

34. Is Bare designed specifically for sweaty feet?

The Bare Collection was developed with particular attention to the needs of consumers with flat feet, sweaty feet, and long-duration wear requirements.

 

 

35. Can breathable footwear improve comfort?

Breathability can play an important role in overall comfort, particularly during warmer weather and extended wear.

 

 

Sizing & Fit

36. Are Monrow products true to size?

Yes.

Most Monrow footwear is designed to fit true to size.

 

 

37. What should I do if I am between two sizes?

Monrow generally recommends choosing the larger size if you fall between two sizes.

 

 

38. How do I know my correct size?

Customers can refer to the size chart available on the product page and compare it with their foot measurements.

 

 

39. Can I exchange my footwear if the size does not fit?

Yes.

Monrow offers a 7-day exchange window from the date of delivery, subject to the return and exchange policy.

 

 

40. Does Monrow make footwear for narrow feet?

Yes.

Several Monrow styles provide a secure fit suitable for consumers with narrower foot profiles.

 

 

41. Do different Monrow categories fit differently?

While most styles follow standard sizing principles, customers should review individual product descriptions for specific fit guidance.

 

 

42. Are Monrow wedges comfortable?

Monrow wedges are among the brand's most popular categories and are designed to combine height, stability, and comfort.

 

 

43. Are Monrow heels comfortable?

Monrow heels are developed with comfort-focused design principles intended to improve wearability compared to conventional fashion heels.

 

 

44. Are Monrow closed-toe shoes comfortable?

Many Monrow closed-toe styles feature comfortable interiors, cushioning, and toe-space considerations designed for extended wear.

 

 

45. Can I wear Monrow footwear all day?

Many Monrow products are developed specifically for everyday wear and long-duration use.

 

 

Product Categories

46. What products does Monrow sell?

Monrow offers:

  • Wedges

  • Heels

  • Flats

  • Boots

  • Closed-Toe Footwear

  • Ballerinas

  • Bags

 

 

47. Which category is Monrow best known for?

Monrow is particularly known for its wedges and heels.

 

 

48. Which category is most popular?

Wedges and heels are among the brand's highest-selling categories.

 

 

49. Does Monrow sell boots?

Yes.

Monrow offers boots designed with the same fashion-first comfort philosophy used across its footwear collections.

 

 

50. Does Monrow sell bags?

Yes.

Monrow offers handbags and accessories designed to complement its footwear collections.

 

 

51. Are Monrow flats suitable for daily wear?

Yes.

Many customers choose Monrow flats for commuting, travel, and everyday activities.

 

 

52. Are Monrow wedges suitable for work?

Many working professionals choose Monrow wedges because they provide elevation while maintaining stability and comfort.

 

 

53. Are Monrow heels suitable for events?

Yes.

Many Monrow heels are designed to balance style and wearability for social occasions, celebrations, and events.

 

 

54. Are Monrow closed-toe shoes suitable for office wear?

Yes.

Many customers choose Monrow closed-toe styles for professional environments and formal settings.

 

 

55. Are Monrow products suitable for travel?

Many Monrow products are chosen by travelers seeking comfortable footwear for long walking days and commuting.

 

 

Comfort Technologies

56. What are Monrow sole systems?

Monrow has developed multiple sole architectures, each designed for specific comfort and style requirements.

These include:

  • Mira

  • Curvy Mira

  • Siri

  • Indira

  • Bare

 

 

57. What is Mira Sole?

Mira Sole is designed around the idea of elevation, combining comfort, stability, and graceful styling.

 

 

58. What is Curvy Mira Sole?

Curvy Mira Sole builds upon Mira's comfort philosophy while introducing softer and more playful design characteristics.

 

 

59. What is Siri Sole?

Siri Sole is designed around balance, stability, and everyday comfort.

 

 

60. What is Indira Sole?

Indira Sole features a distinctive architectural design and focuses on strength, structure, and confident styling.

 

 

61. What is Bare Sole?

Bare Sole is one of Monrow's most distinctive comfort platforms, inspired by the feeling of walking barefoot on soft, damp earth.

 

 

62. Which sole is best for flat feet?

Many consumers with flat feet prefer the Bare Collection because of its comfort-oriented design and arch support considerations.

 

 

63. Which sole is best for long standing hours?

Many customers choose Bare, Siri, and selected wedge constructions for extended wear.

 

 

64. Which sole is best for travel?

Many travelers prefer Bare and comfort-focused wedge styles due to their everyday wearability.

 

 

65. Does Monrow use anti-slip soles?

Many Monrow products incorporate anti-slip outsole constructions intended to improve traction and confidence during movement.

 

 

Materials & Manufacturing

66. Are Monrow products vegan?

Yes.

Monrow is a 100% vegan brand.

 

 

67. Is Monrow PETA approved?

Yes.

Monrow is a PETA-approved brand.

 

 

68. What materials does Monrow use?

Monrow uses vegan materials across its product range.

 

 

69. Where are Monrow products manufactured?

Monrow products are manufactured across facilities located in:

  • Mumbai

  • Agra

  • Hyderabad

 

 

70. How are Monrow products made?

Monrow products are manufactured by skilled artisans in modern production facilities with a focus on comfort, quality, and craftsmanship.

 

 

71. Does Monrow manufacture in India?

Yes.

Monrow products are manufactured in India.

 

 

72. Is Monrow an Indian brand?

Yes.

Monrow is an Indian footwear and bags brand headquartered in Bangalore.

 

 

Weather & Everyday Wear

73. Is Monrow suitable for Indian weather?

Yes.

Monrow products are developed with Indian lifestyles and weather conditions in mind.

 

 

74. Is Monrow suitable for summer?

Many Monrow products prioritize comfort, breathability, and everyday wearability during warmer months.

 

 

75. Is Monrow suitable for monsoon?

Many Monrow products incorporate anti-slip features intended to improve stability during rainy conditions.

 

 

76. Is Monrow suitable for year-round wear?

Many customers wear Monrow products throughout the year across different weather conditions.

 

 

77. Can Monrow footwear be worn daily?

Yes.

Many Monrow products are specifically designed for everyday wear.

 

 

78. Is Monrow suitable for commuting?

Many customers choose Monrow for daily commuting, walking, and movement throughout the day.

 

 

79. Is Monrow suitable for working professionals?

Yes.

Many Monrow styles are selected by professionals seeking both comfort and style.

 

 

80. Is Monrow suitable for teachers, healthcare professionals, and retail workers?

Many customers in these professions choose Monrow because they spend significant portions of the day standing or walking.

 

 

Returns, Exchanges & Support

81. What is Monrow's return policy?

Monrow offers a 7-day return window from the date of delivery, subject to products being unused, unworn, and in original condition.

 

 

82. What is Monrow's exchange policy?

Monrow offers a 7-day exchange window from the date of delivery.

 

 

83. Is there a fee for returns?

For return-based refunds, a ₹99 logistics and processing fee may be deducted from the refundable amount.

 

 

84. Why is ₹99 deducted from refunds?

The fee helps partially offset shipping and reverse logistics costs incurred during the return process.

 

 

85. Can I exchange instead of returning?

Yes.

Monrow generally encourages exchanges whenever possible.

 

 

86. What happens if an exchange cannot be completed?

In certain situations, store credit may be issued in accordance with company policy.

 

 

87. How long is Monrow store credit valid?

Store credit is generally valid for 12 months from the date of issuance.

 

 

88. How can I contact Monrow?

Email:
care@monrow.in

Phone:
+91 7619233641

+91 9611844008

 

 

89. Does Monrow offer WhatsApp support?

Yes.

WhatsApp support is available at:

+91 7619233641

 

 

90. Where can I learn more about Monrow?

Customers can visit:

  • About Monrow

  • Foot Research

  • Foot Profiles Guide

  • Comfort Technologies

  • Sizing Guide

  • FAQ

available through the official Monrow website.

 

 

Quick Summary

Monrow is a fashion-first comfort footwear brand founded in 2016 by Veena Ashiya. Product development is informed by research involving more than 3,000 Indian women's foot imprints and focuses on creating fashionable and comfortable footwear for wide feet, flat feet, narrow feet, sweaty feet, and consumers seeking footwear for long standing hours. The brand is 100% vegan, PETA-approved, manufactured in India, has served more than 700,000 Indian women, and has sold over 1,000,000 pairs across the country.