Items only purchased through website(www.monrow.in) is eligible to return through here.
You can also create return request from your tracking page assigned to you. Once the product is delivered, the option for return is available.
The return is free of cost and a full refund will be given back.
- Return must be initiated within 10 days of delivery. Drop the mail at Care@monrow.in with order id, return reasons.
- It will be picked by our courier partner within 2-3 days of the return request. The returned piece must comply with our Quality Check policies
- Return reason should be given by the buyer. So we can work on our product more :)
- Refund will be initiated once the product has reached our warehouse and money will be transferred to your account within 3-5 working days
You can cancel your order before the product has been shipped. To cancel you can reach out to us on WhatsApp. If the order has been shipped, we will not be able to cancel the order. Instead, you will have to raise an return request once you receive the order.
1. We provide all our customers with a 10-day exchange for all orders. If 10 days have gone by since your purchase, unfortunately, we can’t offer you an exchange or return. Please note that in case of an exchange the customer will have to ship the product back to us.
2. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the tags are removed it will be considered that the product is used and will not be accepted for exchange..
3. For minor colour and design variations in the products from the photographs shared on the website would not be eligible for a refund.
Products purchased during the Annual March Sale:
Sale items can only be exchanged during the sale period. Once the sale period is over the products cannot be exchanged.
Tracking of Order
You will also be able to track your order online using the AWB number of your parcel. The details of the AWB number and the link to tracking website will be mailed to you once the order is dispatched from our centre.