Return & Exchange Policy

 

RETURN

We at Monrow Shoes follow an easy 10 Day return policy for all the products (Except products purchased during Sale Period) shipped from our website.

We want you to be fully satisfied with every item you purchase from website. If, for some reason, you are not satisfied with the fit of your shoes and would like to return, you may reach out to us on care@monrow.in OR Chat with us on WhatsApp at +91-7619233641 (Available all working days of the week, 10:00AM to 6:30PM) to request for a return, within 10 days of receiving the order.

Cancellations

You can cancel your order before the product has been shipped. To cancel you can reach out to us on WhatsApp. If the order has been shipped, we will not be able to cancel the order. Instead, you will have to raise an return request once you receive the order.

Exchange

1. We provide all our customers with a 10-day exchange for all orders. If 10 days have gone by since your purchase, unfortunately, we can’t offer you an exchange or return.


2. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the tags are removed it will be considered that the product is used and will not be accepted for exchange..

3. For minor colour and design variations in the products from the photographs shared on the website would not be eligible for a refund.


Products purchased during the Seasonal and Occasional Sale


We have a No Return Policy during the Sale Period. In case of size issue or damaged product received, sale items can only be exchanged during this time. Once the sale period ends the products cannot be exchanged.

Tracking of Order


You will also be able to track your order online using the AWB number of your parcel. The details of the AWB number and the link to tracking website will be mailed to you once the order is dispatched from our centre.