Return & Exchange Policy

At Monrow, we care about comfort, confidence and the joy you feel when you find the right fit. If something isn’t working for you, we’re here to help, quickly and smoothly.

Request Return/Exchange

7-Day Return & Exchange Window

You can request a return or exchange within 7 calendar days from the date of delivery.

Monrow products, including our most-loved supportive heels, everyday boots and stylish bags, are designed for long hours of comfort. But if the fit isn’t right, we’re committed to making it better.

Eligibility Criteria

To be accepted for return or exchange, items must be:

• Unused, clean, with no visible wear, scuffs or odour
  

• Tried only indoors
  

• Returned in original packaging with the shoe box undamaged
  

• Tags must remain attached

Once your item is picked up, your replacement item is shipped promptly.

Request Return/Exchange

Product Appearance Disclaimer

Slight variations in colour or design may occur due to differences in screen resolution, lighting, and photography. These natural variations do not qualify as defects and are not eligible for return or refund.

Reverse Pickup - Easy and Quick

We arrange pickup from all serviceable locations.

Refund Options

 

If this item is returned for a refund, a ₹99 logistics cost coverage fee will be deducted from the refund amount. Exchanges remain free.

Please note: Once you have chosen a mode of refund, and the same has been initiated, it cannot be reversed. 

Exchanges

Within the 7-day window:

• Exchange is completely free
  

• You may change size, colour or even model
  

• Price differences (if any) will be adjusted accordingly
  

Returns, Refunds & Exchanges 

Once an order is placed and dispatched, it is considered confirmed. However, if the product is not the right fit or style for you, we completely understand and you can request a return or exchange.

Exchanges (Recommended) 

If you choose to exchange your product instead of returning it, this process is completely free, or rather rewarding for you.

When you opt for an exchange, you may also save up to ₹100 extra, depending on the product selected for exchange.

You can exchange your footwear for:

• A different size
  
• A different style
  
• A different product of equal or higher value

Return & Refund 

If you choose to return your product for a refund, a ₹99 logistics and processing fee will be deducted from the refund amount. This fee helps us partially cover the shipping and reverse logistics costs involved in processing returns.

The remaining amount will be refunded to your original payment method.

For Partial Cash on Delivery (COD) orders, the refundable amount after the ₹99 deduction will be processed to your bank account or original payment source.

Special Case - When Exchange Cannot Be Fulfilled 

In certain situations where an exchange request cannot be fulfilled due to product unavailability or other operational constraints, the ₹99 logistics cost coverage fee will be issued to you as Store Credit instead of being deducted.

This Store Credit will be valid for 12 months from the date of issue and can be used on any purchase across the website.

The remaining refundable amount (after ₹99) will be processed to your original payment method, subject to the standard refund process

Need Help?

If you have any questions regarding returns or exchanges, our support team will be happy to assist you. Please reach out to us and we’ll help resolve your request as quickly as possible.

Damaged / Incorrect Products

If your order arrives damaged or incorrect:

• Please raise a request within 48 hours of delivery
  

• An unboxing video is required as proof
  

• Monrow will cover the pickup and provide a replacement or refund as applicable
  

We appreciate your support in helping us resolve such issues swiftly.

Sale Exclusions

Returns or exchanges are not applicable on the following offer categories:

• B1G1 Free
  

• B1G2 Free
  

• Buy 2 @ 1599
  

• Buy 3 @ 2199
  

• Buy 2 @ 1999
  

• Buy 2 @ 60% OFF
  

All other eligible items follow the standard policy.

Processing Timelines

The overall process, including pickup, transit, inspection and approval, typically takes
1–2 weeks, depending on courier operations and regional logistics.

You will receive an email update at each step:

• Request raised
  

• Request approved
  

• Pickup assigned & completed
  

• Refund initiated / Exchange dispatched
  

• Returned item received at Monrow facility

Please note: If there are any challenges in terms of the customer’s availability for pickup, or operational challenges at the delivery partner’s end (very rare, but it could happen), the timelines might be slightly altered. Please reach out to our support team in that case and we will help you with up-to-date information about your order.

Order Cancellations

You may cancel your order before shipment.
If shipped, please accept the delivery and raise a return request afterward.

Support Channels

📞 Phone: +91 7619233641 / +91 9611844008
💬 WhatsApp: +91 7619233641
📩 Email: care@monrow.in

Customer Care Timings

Phone: Mon–Fri (10 AM – 6:30 PM)
WhatsApp: Mon–Sat (10 AM – 6:30 PM)

Order Tracking

Once your order has been shipped from our facility, you will automatically receive an email containing your AWB (Air Waybill) number along with a tracking link.

You can click the link provided in the email or enter your Order ID or AWB number on our tracking page to check the latest status of your delivery at any time.

Track My Order

You can also find the Track My Order option from anywhere on the website as shown in the video below.

A Note from Monrow

Our mission is to ensure every customer feels comfortable — whether they are walking, working, or standing for long hours. If something does not feel right, we will support you through the process and help you find your best Monrow fit.