monrow
Below FAQ are some common concerns of our customers before purchasing the products.
If you have other questions, please just send it to care@monrow.in
You can apply your code at checkout, in the box under your order total.
Unless it is a matter of sizing in shoes, promotional gifts and contest winnings cannot be exchanged for other products or for credit vouchers.
Each code has a different expiry date. Do contact our customer support team for further confirmation.
A warranty of 6 months is offered for every pair of shoes purchased.
Domestic: We accept Cash on Delivery (COD) and Cards, UPI, NetBanking, Wallets
Currently, we do not accept international shipping orders. (See you soon, though!)
Yes you may, if your order has not been dispatched. Please get in touch with our customer support team at the earliest to change/cancel your order.
We adopt a 15-day policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags. If a certain style is NOT eligible, it is mentioned on the product page itself. Free gifts/products won or received in promotional offers are not eligible for return.
You will get a full refund to the origin of payment within 3-5 business days. In case of COD payment, you will be requested to share your bank details in which you desire the amount to be refunded.
It takes 4 quick steps to return a product:
Step 1: Request a return.
Step 2: We will verify your request.
Step 3: A reverse pick-up will be scheduled.
Step 4: You will receive a refund for the amount of the style/s returned.
For domestic orders: It will take 8 to 10 working days
It will take 2-7 business days for your order to be delivered. Please get in touch with the customer support team for expedited delivery.
Is there an additional shipping charge?